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Printer Service & Support Specialists
Uniquely Positioned to Provide Multi-Vendor Printer Service, Help Desk Support and Product Refresh.
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Our Profile
ABA Moriah Corporation is one of the nation's leading suppliers of commercial and industrial grade
printers, providing products and support where productivity depends on
reliable and timely document or label processing. We are partnered with most of the industry's
leading manufacturers which include the best-in-class impact, workgroup laser, production laser, thermal,
inkjet and mobile printing technologies. With locations throughout North America, ABA Moriah is one of
the largest independent authorized and certified printer repair organizations in the US, servicing over
12,000 printers nationwide.
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The ABA Moriah Difference
Next Business Day Repair Model with Multi-Vendor Product Support
ABA MORIAH SERVICE MODEL
ABA Moriah offers a variety of service and support options designed to meet the customer's individual
requirements and expectations. Service levels include: contracted parts and labor repair, on demand time and material repair, and depot repair options.
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Certified Staff
Highly Trained to Manage and Resolve Complex Technical Issues Quickly
Service and Support are managed by experienced and highly trained Support Center Technicians from
start to finish. When onsite response is required, Field Technicians are dispatched and supported every
step of the way by the Support Center. Field Technicians are accountable to mark their progress and respond with
real-time CRM updates. The virtual transfer of the combined knowledge base of our Support Center
staff to the field enables a quick resolve for even complex issues and is the backbone of our "Next
Business Day Repair Model".
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Integrated CRM Platform
Timely and Efficient Customer Service Management
ABA Moriah CRM software links all customer account information and connects all Support
Center Staff and Field Technicians with complete online, real-time account history and status. From start
to finish all facets of service and support are recorded and managed in CRM, including call receipt and
triage, Field Technician and parts dispatch, Call Center support for Field Technicians and spare parts
retrieval. Field Technicians are bound by strict CRM reporting procedures to ensure accurate and real-
time information is captured from the field. The CRM component enables seamless call management
from any of our Regional Support Centers.
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eService Web Portal
Customer Access to Real-Time Account Details, History and Status
Service Call information is available to the contract maintenance holder through a password protected online
web portal. Authorized users can place calls, track call status, monitor service performance, manage
assets and review call history. This is a powerful tool for IT, operations or account managers to oversee a
large install base and multiple sites.
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Regional Support Centers
Coast to Coast Coverage
Our three support and parts distribution centers in Washington, DC, Dallas, TX and Orange County, CA are connected
by ABA's CRM software enabling our staff to respond with call support and spare parts dispatch from East and West Coast time zones. Having three Reginal Support Centers extends
our call support and overnight parts delivery windows and provides the logistical capability to provide
"Next Business Day On-Site Response and Repair", practically anywhere in the US.
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Multi-Vendor Product Support
Product Support for The Printing Industries Leading Manufacturers Including Current and Legacy Equipment
With over 30 years of experience servicing the printer marketplace exclusively, we have compiled an
impressive knowledge base and listing of supported products. We are partnered and
certified with most of the industry's leading manufacturers with direct access to their technical resources and
OEM spare parts.
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Printer Technologies Supported Include:
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| Inkjet |
| Impact - Serial Matrix, Line Matrix |
| Laser, Desktop - Mono, Color, MFP |
| Laser, Production |
| Mobile |
| Thermal Direct, Thermal Transfer |
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Manufacturers Supported Include:
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| Datamax |
Okidata |
| Epson |
Printek |
| HP |
Printronix |
| IBM/Infoprint |
TallyGenicom |
| Intermec |
Sato |
| Lexmark |
Toshiba |
| Microplex |
Zebra |
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Managed Product Refresh
Managed Product Refresh Strategy for Obsolete Product Support.
Customers who manage legacy printer support will appreciate ABA Moriah as a resource for managed product
refresh. We can help you recognize when functional obsolescence presents a case for product
replacement. With our product expertise and direct access to the industries best-in-class products,
we can help you integrate and deliver a seamless and cost effective alternative to obsolete product
repair.
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